Why DIAMEX?

Diamex founders come from building one of the largest Healthcare companies using US+ India model starting in 2003. Growing organically, one customer at a time we built that company by delivering on our promises. We have our own Global Resource Center in India and our end-to-end Medical Billing work is processed there. We understand healthcare much better way than anybody else. We understand outsourced services very well. While anyone will save you money with outsourcing, we would make the process easy. We are NOT a broker/marketing office. We are not a US office of an offshore company. We are a US company with offshore office. Why should you care? It matters when it comes to HIPAA compliance, enforcing agreements and ease of outsourcing. We want to be your long-term partner. Issues like delivering quality service in turnaround time (TAT) and confidentiality are important to us. We are committed to excellence in outsourcing through supporting and participating in the American Association of Business Process Outsourcing.

Diamex Management Advantages over others:

We are based in USA with regional office at West Hills, CA. We have global resources in India. We have our own clinical centers in CA and our Global Resource Center in India is managing all our Medical Billing end-to-end work. We have the experience in the health care and other industries. We understand the need and the urgency of each and every one of our solutions. We also realize that time is money for you and for us. Our experience on the clinical and administrative aspects of this industry helps us in providing you with the best service that is HIPAA compliant, secure and with high quality. We use only state-of-the-art technology, and have the hardware, software and technical expertise to use it. Our marketing and customer service professionals are well trained and will provide a very strong and proper follow 24/7, 365 days. We focus on "personal service". We work for you. We shall always keep our efforts focused on finding the right resources to continue our excellence in service. As a business value, we understand that a quality product along with quality service keeps us in business and we stand by our ability to provide that. We have always maintained a flexible attitude to meet our customer's needs. Our rates as our products are tailored to your needs. Our goal is to offer you a good product at the right price.

Transition:

We provide quality service and help make Transition seamless. We have dedicated Transition team working on Six Sigma Transition methodology. We take a phased approach that will work for your business and deliver on our promises. Our Transition and Business Development Team does the complete Process analysis and smoothly transition the process and handover to operation team. Operation Team and Quality team work on continuous improvement of the process, Identify opportunities for process re-engineering and Implement the process improvements.

Turnaround Time (TAT):

Charge Forms, Demographic information and EOBs scanned to us today are processed overnight. Accessing your system remotely, the data is entered into your system by following morning. Faster claim filing combined with regular insurance follow up helps reduce receivables.

All calls are answered personally

We answer all call personally. We never use electronic voice prompts during regular business hours. When a patient calls they speak directly with an account representative. Questions are answered courteously, and all efforts are made to expedite a settlement. We never compromise with Patient privacy.

At a time Processing

We aggressively follow-up on all claims as soon as we receive a claim, we start the processing. Whether you use paper to submit your receivables or our electronic billing application, our goal is lightening fast data entry and bill submissions.

Electronic Claims Submissions

Diamex Management daily submits your claims electronically to Medicare, Medicaid, BCBS and all commercial carriers. Once we receive your data, your account representative checks thoroughly and if needed does corrections, and submits the claims. In addition to your individual account representative that deals with patients, Diamex Management also has follow-up specialists that assist in calling patients to deal with outstanding balances. Creation and mailing of patient statements Prompt posting of payments Customized Patient Reports Secure Internet Access