Our
centre is connected to the US through
IPLC connectivity. We have fiber optic
connectivity to the last mile, with
cables terminating into our facility.
Local loop connectivity is fully redundant
by means of multiple service providers.
The architecture described above ensures
that we experience little or no latency
in voice quality at our centre. The
presence of multiple service providers
and cable systems provides redundancy
and enables us to maintain uptime levels
higher than 99%.
Internet connectivity into the facility
is also through multiple independent
broadband ISPs, thereby creating a fully
redundant architecture. The presence
of ample bandwidth allows us to access
our clients’ systems and networks
over secure connections, without compromising
on speed and productivity.
In terms of equipment and technology
platforms we have invested in the best-of-breed
equipment and platforms for our delivery
facility. Salient features are:
State-of-the-art
IT/Telecom Equipment
Nortel Meridian 61C ACD
Concerto Ensemble Pro Predictive Dialer
Nortel Passport 7480 Multiplexer
Cisco & Nortel Routers & Switches
Dell & IBM Servers & Workstation
Redundancies
Separate UPS system dedicated to telecom equipment.
Server and data systems fed by UPS systems that
can provide 2 hours of backup power.
SLAs in place with all vendors for 24x7 support
and response times of less than 4 hours.
Hardware redundancy and structured data backup
procedures using DTL tapes and DVD-ROM
The
facility features a Managed Router Service with
a guaranteed SLA uptime of 99.999% over any given
calendar month. This platform connects to the
upstream service providers via a pair of fully-redundant
routers with average latency of less than 15 microseconds.
The MRS platform resides within the same facilities
as our upstream service providers, thus enabling
maximum redundancy in carrier interconnection.
Project
Management
Diamex
Technology group has a detailed and a systematic
Project Management process. While on-boarding
new clients and/or rolling our new technology
solutions we manage the entire life cycle, including
Requirements Analysis, Design, Implementation
and Testing, efficiently. Majority of our implementations
have been completed On-Time, On-Budget and On-Scope.
Risk
Management and Audit
We
have an independent and continuous Risk Management
process. The Risk Management group ensures Information
Security, Business Continuity and Compliance for
all our Programs. We perform monthly review exercise
to identify gaps and close them.
Nortel Meridian 61C ACD