PHYSICIAN SCHEDULING

Inbound Calling Service

Appointment Setting/Patient Scheduling New Appointments/Cancellations/Rescheduling Accommodate Doctor's Referrals Customer (Patient) Support/Inquiries Resolution Screening calls for the doctor Taking Phone Messages

Outbound Calling Service

Greetings/Secretarial Coordination with Labs & Pharmacies Confirmations / Reminders 1 week notice, 1 day notice Reminders for tests, etc Importance of meeting schedules

Secretarial Functions

Liaison/Communication/Phone Management Taking Notes on the patients inquiries Managing the EMR system Tracking, Measuring, & Reporting on all phone based activities 24/7/365 capability to capitalize on every contact